Customer Support Specialist | Communication | Complaint Resolution

• Experienced Customer Support Specialist with a focus on effective communication and complaint resolution. • Proficient in handling customer inquiries via phone, chat, email, WhatsApp, and in-person interactions. • Skilled in problem-solving, including managing complaints, returns, refunds, and technical issues. • Adept at providing clear information on products, pricing, policies, and usage instructions. • Diligent in documenting all customer interactions within CRM systems. • Committed to following up to ensure complete issue resolution and customer satisfaction. • Actively collects customer feedback to contribute to company improvement initiatives. • Possesses strong communication, patience, empathy, and problem-solving skills.