Details

Salary: Above ₦ 150,000
Job Type: Contract
Work Setup: Hybrid
Company Name: Beaver Meadow
Job Posted By: Company
Responsibilities: Map the complete customer journey from enquiry to completion. Design clear operating procedures and SOPs. Create a process for receiving and assessing customer enquiries. Design the provider onboarding and approval process. Create an internal approved-provider database. Design the process for obtaining and managing provider quotes. Create a job/service tracking system. Design the cancellation and refund workflow. Create a system for recording customer payments and provider payments. Create completion and service verification procedures. Create customer and provider communication templates. Establish clear escalation points for issues that require management approval. Train existing administrative staff to operate the system. Test the process using example customer scenarios. Produce a simple operations manual that Beaver Meadow can continue using after the project.
Minimum Experience: 1 year
Requirements and Skills: Business operations Process design SOP development Service businesses Vendor/provider management Customer service workflows Project coordination CRM/database setup Workflow automation A complete customer-service workflow. Provider onboarding and approval process. Approved-provider database. Customer enquiry system. Job/service tracker. Payment and refund tracking process. Cancellation process. Customer and provider templates. Staff training and handover. Recommendations for future automation. Legal structure will be handled by a lawyer.
Minimum Qualification Requirements: Previous experience doing similar work University or higher education certificate Microsoft O365 Excel Google sheet

Operations Process Consultant - Beaver Meadow Services Highlights

Process Optimization Expertise: This role focuses on designing and implementing efficient operational processes. Key areas include customer journey mapping, SOP development, and workflow automation to streamline business functions.
Service Business Acumen: Experience in service-based businesses is crucial for understanding unique operational challenges. This includes managing provider relationships and ensuring quality service delivery.
Customer & Vendor Management: The position involves creating systems for managing customer inquiries, provider onboarding, and payment processing. Effective communication templates and escalation points are essential.
Project Coordination & Training: This role requires coordinating the implementation of new processes and training existing staff. A key deliverable is an operations manual for ongoing use.
Hybrid Work Environment: The role offers a hybrid work setup, combining remote and in-office responsibilities. This provides flexibility while ensuring collaborative project execution.
Contract-Based Opportunity: This is a contract position, offering a defined project scope and duration. It's suitable for professionals seeking project-specific engagements.

Description

• Beaver Meadow seeks an Operations Process Consultant to develop and deploy a new service connecting customers with approved providers. • Responsibilities include mapping customer journeys, designing SOPs, creating provider onboarding processes, and developing payment systems. • Requires experience in business operations, process design, vendor management, and customer service workflows. • Candidates need a university certificate, Microsoft O365, and Excel proficiency. • Minimum 1 year of relevant experience is required. • Contract position with a hybrid work setup. • Salary offered is above ₦150,000.