Ƙarin Bayani

Salary: Above ₦ 150,000
Job Type: Contract
Work Setup: Hybrid
Company Name: Beaver Meadow
Job Posted By: Company
Responsibilities: Map the complete customer journey from enquiry to completion. Design clear operating procedures and SOPs. Create a process for receiving and assessing customer enquiries. Design the provider onboarding and approval process. Create an internal approved-provider database. Design the process for obtaining and managing provider quotes. Create a job/service tracking system. Design the cancellation and refund workflow. Create a system for recording customer payments and provider payments. Create completion and service verification procedures. Create customer and provider communication templates. Establish clear escalation points for issues that require management approval. Train existing administrative staff to operate the system. Test the process using example customer scenarios. Produce a simple operations manual that Beaver Meadow can continue using after the project.
Minimum Experience: 1 year
Requirements and Skills: Business operations Process design SOP development Service businesses Vendor/provider management Customer service workflows Project coordination CRM/database setup Workflow automation A complete customer-service workflow. Provider onboarding and approval process. Approved-provider database. Customer enquiry system. Job/service tracker. Payment and refund tracking process. Cancellation process. Customer and provider templates. Staff training and handover. Recommendations for future automation. Legal structure will be handled by a lawyer.
Minimum Qualification Requirements: Previous experience doing similar work University or higher education certificate Microsoft O365 Excel Google sheet

Mai Taimakon Tsarin Ayyuka - Beaver Meadow Services Muhimman Bayanai

Kwarewar Inganta Tsarin Aiki: Wannan matsayi yana mai da hankali kan ƙirƙirar da aiwatar da tsarin aiki mai inganci. Manyan wurare sun haɗa da taswirar tafiyar abokin ciniki, haɓaka SOP, da sarrafa ayyuka don inganta ayyukan kasuwanci.
Gane Kasuwancin Sabis: Gogewa a cikin kasuwancin da ke dogara da sabis yana da mahimmanci don fahimtar ƙalubalen aiki na musamman. Wannan ya haɗa da sarrafa dangantakar masu samarwa da tabbatar da isar da sabis mai inganci.
Gudanar da Abokin Ciniki & Mai Bayarwa: Matsayin ya ƙunshi ƙirƙirar tsarin sarrafa tambayoyin abokin ciniki, shigar da masu samarwa, da sarrafa biyan kuɗi. Tsarin sadarwa mai inganci da wuraren tashi sama suna da mahimmanci.
Haɗin Kai & Horar da Ayyuka: Wannan matsayi yana buƙatar haɗin kai na aiwatar da sabbin hanyoyin da kuma horar da ma'aikatan da ke akwai. Babban abin da za a bayar shine littafin aiki don ci gaba da amfani.
Yanayin Aiki na Hybrid: Matsayin yana ba da tsarin aiki na hybrid, yana haɗa ayyukan nesa da na ofis. Wannan yana ba da sassauci yayin tabbatar da aiwatar da aikin haɗin gwiwa.
Damar Aiki ta Kwangila: Wannan matsayi ne na kwangila, yana ba da tsarin aiki da tsawon lokaci. Ya dace da ƙwararru masu neman ayyuka na musamman.

Bayani

• Beaver Meadow na neman Mai Taimakon Tsarin Ayyuka don haɓakawa da kuma aiwatar da sabon sabis na haɗa abokan ciniki da masu samar da sabis da aka amince da su. • Ayyuka sun haɗa da tsara tafiyar abokin ciniki, ƙirƙirar SOPs, samar da tsarin shigar da masu samarwa, da kuma tsarin biyan kuɗi. • Ana buƙatar gogewa a cikin ayyukan kasuwanci, tsara tsari, sarrafa masu samarwa, da kuma tsarin sabis na abokin ciniki. • Masu nema suna buƙatar takardar shaidar jami'a, Microsoft O365, da kuma ƙwarewa a Excel. • Ana buƙatar aƙalla shekara 1 na gogewa mai dacewa. • Matsayi na kwangila tare da tsarin aiki na hybrid. • Albashin da ake bayarwa sama da ₦150,000.