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Client Support Follow Up Vacancy at Kusafari Africa Tour Company
Ikeja • 4 d ago
Country Manager - Airline Ticketing & Travel Agency
Details
- Salary
- Above ₦ 150,000
- Job Type
- Full-time
- Responsibilities
- Oversee daily branch operations, ensuring seamless workflow and high standards of service delivery. Maintain rigorous ticketing quality control and provide expert oversight on GDS platforms. Build, manage, and strengthen strategic relationships with airline partners, suppliers, and key stakeholders. Supervise, mentor, and evaluate staff performance across departments to drive productivity. Prepare and present executive reports on sales, operational performance, and growth metrics to management. Handle high-level customer escalations and ensure prompt, professional resolutions.
- Minimum Experience
- 2 years
- Requirements and Skills
- Minimum of 3–5 years of proven management or leadership experience within the ticketing, travel, or aviation industry. Deep understanding of GDS operations, ticketing workflows, and travel industry regulations. Exceptional leadership, communication, problem-solving, and organizational skills. Ability to work effectively under pressure and manage multiple branches or operational units. Must be ready to resume immediately and comply with standard agency verification and guarantor terms.
- Minimum Qualification Requirements
- Minimum of 3–5 years of proven management or leadership experience within the ticketing, travel, or aviation industry. Deep understanding of GDS operations, ticketing workflows, and travel industry regulations.
Country Manager - Airline Ticketing & Travel Agency Highlights
- Airline Ticketing Expertise: This role requires a deep understanding of Global Distribution Systems (GDS) and airline ticketing processes. Proficiency in these areas is crucial for efficient operations and quality control.
- Travel Industry Management: Successful candidates will have proven experience in managing teams and operations within the travel or aviation sector. This includes leadership, staff supervision, and performance evaluation.
- Strategic Partner Relations: Building and maintaining strong relationships with airlines, suppliers, and stakeholders is a key responsibility. This involves negotiation and fostering collaborative partnerships.
- Operational Oversight: The position involves overseeing daily branch operations, ensuring high service standards, and managing workflow. This includes handling customer escalations and ensuring prompt resolutions.
- Performance Reporting: A significant part of the role involves preparing and presenting executive reports on sales, operational performance, and growth metrics. This requires analytical and communication skills.
Description
• Seeking an experienced Country Manager for an airline ticketing and travel agency. • Role involves overseeing branch operations, driving service quality, and managing supplier relationships. • Requires 3-5 years of management experience in ticketing, travel, or aviation. • Deep understanding of GDS operations, ticketing workflows, and travel regulations is essential. • Responsibilities include staff supervision, performance reporting, and high-level customer escalations. • Must be ready to resume immediately and comply with agency verification terms. • Salary offered is above ₦150,000 per month. • Full-time position based on Allen Avenue, Ikeja.
Compare
 This itemCountry Manager - Airline Ticketing & Travel Agency — |  Client Support Follow Up Vacancy at Kusafari Africa Tour Company — |  Female Office Assistant - Ketbim Manpower Services — | |
|---|---|---|---|
| Salary | Above ₦ 150,000 | ₦ 80,000 - 100,000 | ₦ 60,000 - 80,000 |
| Job Type | Full-time | Full-time | Full-time |
| Responsibilities | Oversee daily branch operations, ensuring seamless workflow and high standards of service delivery. Maintain rigorous ticketing quality control and provide expert oversight on GDS platforms. Build, manage, and strengthen strategic relationships with airline partners, suppliers, and key stakeholders. Supervise, mentor, and evaluate staff performance across departments to drive productivity. Prepare and present executive reports on sales, operational performance, and growth metrics to management. Handle high-level customer escalations and ensure prompt, professional resolutions. | * Follow Up online and via calls leads generated from our social media ads. * Answer client questions and pitch new trips to potential clients. * Create and implement sale pitch. | Key Responsibilities: • Handle front desk duties and attend to clients courteously. • Manage office files, records, and documentation efficiently. • Assist in preparing correspondence, reports, and basic office materials. • Support the management team with scheduling, calls, and inquiries. • Maintain cleanliness and orderliness of the office environment. • Receive and dispatch office deliveries or parcels when necessary. • Ensure smooth daily running of office activities and basic logistics support. • Perform other related duties as assigned. |
| Minimum Experience | 2 years | 2 years | 1 year |
| Requirements and Skills | Minimum of 3–5 years of proven management or leadership experience within the ticketing, travel, or aviation industry. Deep understanding of GDS operations, ticketing workflows, and travel industry regulations. Exceptional leadership, communication, problem-solving, and organizational skills. Ability to work effectively under pressure and manage multiple branches or operational units. Must be ready to resume immediately and comply with standard agency verification and guarantor terms. | Excellent Communication skills Great interpersonal skill Self Motivated Goal oriented Creative Time conscious and proactive Ability to speak multiple languages will be an added advantage Understanding the use of social media platforms and messengers | Computer skills: Microsoft Word, Excel, email, printing, scanning and photocopying… Good communication: Clear speaking, writing and professional phone etiquette… Administrative skills: Filing, data entry, record keeping and document management… Organization: Ability to prioritize tasks and keep the office orderly… Time management: Punctual and able to meet deadlines… Customer service: Polite, friendly and professional with clients/visitors… Confidentiality: Able to handle sensitive information responsibly… Teamwork: Works well with management and colleagues… Personal qualities: Honest, reliable, hardworking, presentable and willing to learn… |
| Minimum Qualification Requirements | Minimum of 3–5 years of proven management or leadership experience within the ticketing, travel, or aviation industry. Deep understanding of GDS operations, ticketing workflows, and travel industry regulations. | This is a physical employment Must be resident in or around Ogba Lagos Open to both Male and Female Open to All Qualifications. Ability to meet the afore mentioned skill set is key. | Senior Secondary Certificate Examination (ssce) Ordinary National Diploma (ond) |
| Price | — | — | — |
