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Client Support Follow Up Vacancy at Kusafari Africa Tour Company
Ikeja • 4 d ago
Travel Agency Reservations Officer - Ikeja
Details
- Salary
- ₦ 120,000 - 150,000
- Job Type
- Full-time
- Responsibilities
- Handle flight reservations, ticket issuances, re-issuances, cancellations, and refunds for clients. Utilize Amadeus and other GDS platforms efficiently to secure the best routes and fares. Provide professional travel advice, itinerary options, and pricing information to customers via walk-ins, phone calls, or messaging. Maintain accurate daily records of all ticketing transactions, sales, and customer interactions. Resolve customer complaints or booking discrepancies promptly and professionally. Coordinate with airlines and other travel partners to manage flight schedule changes or updates.
- Minimum Experience
- 2 years
- Requirements and Skills
- Minimum of 1–3 years of proven working experience in a travel agency or ticketing environment. High proficiency and active certification/experience with Amadeus and other GDS platforms. Excellent communication, negotiation, and customer service skills. Ability to multitask in a fast-paced environment with high attention to detail. Available to work: Monday to Friday (8:00 AM – 5:00 PM) and Saturdays (9:00 AM – 2:00 PM). Must be able to provide a reliable guarantor and meet standard agency verification requirements.
- Minimum Qualification Requirements
- Minimum of 1–3 years of proven working experience in a travel agency or ticketing environment. High proficiency and active certification/experience with Amadeus and other GDS platforms
Travel Agency Reservations Officer - Ikeja Highlights
- Core Reservation Skills: Reservations officers handle flight bookings, ticket issuance, and manage changes like re-issuances and cancellations. They are key in ensuring smooth travel arrangements for clients.
- GDS Platform Proficiency: Expertise in Global Distribution Systems (GDS) like Amadeus is crucial for accessing real-time flight availability and competitive pricing. This skill is fundamental for efficient ticketing.
- Customer Service Focus: Providing professional travel advice, itinerary options, and clear pricing is a daily task. Resolving customer issues promptly is vital for client satisfaction and agency reputation.
- Sales and Record Keeping: Maintaining accurate daily records of all transactions, sales, and customer interactions is essential for business operations. This ensures accountability and aids in performance tracking.
- Industry Experience Valued: A minimum of 1-3 years of experience in a travel agency or ticketing role is typically required. This demonstrates familiarity with industry practices and client expectations.
- Structured Work Week: Typical roles involve a standard Monday-Friday schedule with potential Saturday hours. This structure allows for consistent client service throughout the week.
Description
• Established airline ticketing company in Ikeja seeks a detail-oriented Reservations Officer. • Role involves handling flight bookings, coordinating travel, and ensuring accurate ticketing. • Minimum 1-3 years of experience in a travel agency or ticketing environment required. • High proficiency with Amadeus and other GDS platforms is essential. • Responsibilities include reservations, ticket issuance, re-issuance, cancellations, and refunds. • Provide professional travel advice and itinerary options to clients. • Salary range: ₦ 120,000 - 150,000 per month. • Full-time position, Monday-Friday (8 AM-5 PM) and Saturday (9 AM-2 PM).
Compare
 This itemTravel Agency Reservations Officer - Ikeja — |  Client Support Follow Up Vacancy at Kusafari Africa Tour Company — |  Female Office Assistant - Ketbim Manpower Services — | |
|---|---|---|---|
| Salary | ₦ 120,000 - 150,000 | ₦ 80,000 - 100,000 | ₦ 60,000 - 80,000 |
| Job Type | Full-time | Full-time | Full-time |
| Responsibilities | Handle flight reservations, ticket issuances, re-issuances, cancellations, and refunds for clients. Utilize Amadeus and other GDS platforms efficiently to secure the best routes and fares. Provide professional travel advice, itinerary options, and pricing information to customers via walk-ins, phone calls, or messaging. Maintain accurate daily records of all ticketing transactions, sales, and customer interactions. Resolve customer complaints or booking discrepancies promptly and professionally. Coordinate with airlines and other travel partners to manage flight schedule changes or updates. | * Follow Up online and via calls leads generated from our social media ads. * Answer client questions and pitch new trips to potential clients. * Create and implement sale pitch. | Key Responsibilities: • Handle front desk duties and attend to clients courteously. • Manage office files, records, and documentation efficiently. • Assist in preparing correspondence, reports, and basic office materials. • Support the management team with scheduling, calls, and inquiries. • Maintain cleanliness and orderliness of the office environment. • Receive and dispatch office deliveries or parcels when necessary. • Ensure smooth daily running of office activities and basic logistics support. • Perform other related duties as assigned. |
| Minimum Experience | 2 years | 2 years | 1 year |
| Requirements and Skills | Minimum of 1–3 years of proven working experience in a travel agency or ticketing environment. High proficiency and active certification/experience with Amadeus and other GDS platforms. Excellent communication, negotiation, and customer service skills. Ability to multitask in a fast-paced environment with high attention to detail. Available to work: Monday to Friday (8:00 AM – 5:00 PM) and Saturdays (9:00 AM – 2:00 PM). Must be able to provide a reliable guarantor and meet standard agency verification requirements. | Excellent Communication skills Great interpersonal skill Self Motivated Goal oriented Creative Time conscious and proactive Ability to speak multiple languages will be an added advantage Understanding the use of social media platforms and messengers | Computer skills: Microsoft Word, Excel, email, printing, scanning and photocopying… Good communication: Clear speaking, writing and professional phone etiquette… Administrative skills: Filing, data entry, record keeping and document management… Organization: Ability to prioritize tasks and keep the office orderly… Time management: Punctual and able to meet deadlines… Customer service: Polite, friendly and professional with clients/visitors… Confidentiality: Able to handle sensitive information responsibly… Teamwork: Works well with management and colleagues… Personal qualities: Honest, reliable, hardworking, presentable and willing to learn… |
| Minimum Qualification Requirements | Minimum of 1–3 years of proven working experience in a travel agency or ticketing environment. High proficiency and active certification/experience with Amadeus and other GDS platforms | This is a physical employment Must be resident in or around Ogba Lagos Open to both Male and Female Open to All Qualifications. Ability to meet the afore mentioned skill set is key. | Senior Secondary Certificate Examination (ssce) Ordinary National Diploma (ond) |
| Price | — | — | — |
